Situation
A large county had initiated a network upgrade project as part of their larger digital transformation strategy to support mission-critical services. The network upgrade initiative was becoming increasingly important due to the recent SolarWinds hack, which had exposed vulnerabilities across thousands of organizations. As a SolarWinds customer, the County needed to move quickly to switch to another network security provider that could integrate with ServiceNow. Additionally, the County desired to implement ITSM best practices to improve the IT department’s productivity and operational control, as well as boost end-user satisfaction.
Solution
SAC deployed a small team of consultants and utilized ITSM best practices to provide:
A comprehensive assessment of the county’s network security capabilities.
Project management expertise to lead the integration of Netreo, the new network security platform, with ServiceNow.
Incident reporting configuration using Netreo and ServiceNow.
Notifications configuration using ServiceNow.
Results
The network upgrade was a success. SAC was able to successfully implement Netreo, as well as integrate it with ServiceNow. The County’s network was now more secure and robust, with the added benefit of significantly improving the IT department’s productivity and control over the network.